Privacy Policy

At 24/7 Doctors (“we”, “our”, or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.247doctors.online or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Full name
• Email address
• Telephone number
• Physical address (where applicable)
• Information submitted through contact forms or appointment requests
• Any additional information you choose to provide

We may also collect non-personal information such as your browser type, IP address, device information, pages visited, and website usage statistics.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries
• Arrange appointments or home visits
• Provide our medical services
• Improve our website and customer experience
• Send important service-related communications
• Maintain the security of our website
• Comply with applicable legal obligations

We will never sell your personal information to third parties.

Medical Information

Any medical or health-related information submitted through our website will be treated with strict confidentiality and only used for the purpose of providing or facilitating healthcare services.

Please note that our website should not be used to submit sensitive medical information unless specifically requested by one of our healthcare professionals.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, and remember your preferences.

You may disable cookies through your browser settings; however, some features of the website may not function correctly.

Information Sharing

We may share your information only when necessary to:

• Provide requested medical services
• Work with trusted service providers who assist in operating our website or business
• Comply with legal or regulatory requirements
• Protect our legal rights or prevent fraudulent activity

All third parties are expected to maintain appropriate confidentiality and security standards.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party websites and encourage you to review their privacy policies separately.

Your Rights

Depending on applicable privacy laws, including the Protection of Personal Information Act (POPIA), you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information where legally permitted
• Withdraw consent where applicable
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the details below.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal, regulatory, or professional obligations.

Children’s Privacy

Our website is not intended for children under the age of 18 without the involvement of a parent or legal guardian. We do not knowingly collect personal information from children without appropriate consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

24/7 Doctors

Website: www.247doctors.online
Email: support@247doctors.online